The VinFast ownership experience

Live more. Worry less. Experience EV ownership the way it should be.

Our Pledge, Your Peace of Mind

The VinFast Anywhere Advantage highlights the VinFast commitment to delivering an unparalleled ownership experience. The Anywhere Advantage encompasses a world-class warranty, outstanding charging options, and an innovative app for seamless vehicle management, enabling every aspect of owning a VinFast to be effortless and exceptional.

VinFast Warranty program

World-Class Warranty

VinFast proudly offers an impressive 10-year, 200,000 Kms limited warranty and 10-year, unlimited-Kilometers battery warranty under standard use. This excellent and transferable warranty coverage, coupled with 24/7 mobile service, offers a decade of peace of mind for drivers regardless of where their journeys may take them

VinFast EV cars are eligible for 24/7 flexible maintenance, rescue, and repair services

Hassle-Free Charging

Whether embarking on daily commutes or longer road trips, VinFast charging options include Level 2 AC Charging and Level 3 DC Fast Charging which gets you 10-70% charge in just 31 minutes.

All VinFast EV cars are built and maintained with with genuine parts, and keep you up to speed with over-the-air firmware updates

All-in-One VinFast App

The VinFast App serves as a comprehensive hub for all maintenance and charging needs. From 24/7 flexible maintenance and support to trip planning tools, remote charging management, and in-app payment, it's a one-stop solution designed to enhance convenience and accessibility for every driver.

Roadside Assistance

Al Tayer Motors offer comprehensive roadside assistance service, designed to give peace of mind to our valuable customers. The service covers emergencies of various kinds and will be available throughout the manufacturer’s warranty period. Our operators will be available round the clock and you can reach us on the below number.

Call us now: 044020703


VinFast Middle East

Toll-Free Number: 800 38426

Email: info.me@vinfastauto.com

VinFast Aftersales, Warranty & Ownership Support

Owning a VinFast electric vehicle means enjoying comprehensive aftersales support designed to keep you moving with confidence. Through Al Tayer Motors, customers benefit from professional VinFast service, extensive warranty coverage, connected ownership tools and dedicated support throughout their ownership journey.

Whether you are looking for information about your VinFast warranty, battery support or roadside assistance, our team is here to help you get the most from your electric vehicle.

The VinFast Ownership Experience

Live more. Worry less. Experience EV ownership the way it should be.

Our Pledge, Your Peace of Mind

The VinFast Anywhere Advantage highlights the VinFast commitment to delivering an unparalleled ownership experience. The Anywhere Advantage encompasses a world-class warranty, outstanding charging options and an innovative app for seamless vehicle management, enabling every aspect of owning a VinFast to be effortless and exceptional.

VinFast Warranty Coverage in the UAE

VinFast proudly offers an impressive 10-year, 200,000 km limited warranty and a 10-year, unlimited-kilometre battery warranty under standard use.

This comprehensive VinFast warranty provides long-term confidence for owners, while the transferable warranty helps protect the value of your vehicle throughout its ownership.

VinFast EV cars are eligible for 24/7 flexible maintenance, rescue and repair services.

VinFast Battery & EV Maintenance

Reliable battery performance is central to electric vehicle ownership. VinFast vehicles benefit from dedicated VinFast battery warranty coverage, while trained technicians provide professional maintenance using genuine parts and manufacturer-approved procedures.

A VinFast battery subscription may also provide an alternative ownership option by reducing the vehicle’s initial purchase cost and covering eligible battery maintenance and replacement. Customers should speak with Al Tayer Motors to confirm current UAE availability, applicable fees and whether replacement applies when battery capacity falls below 70%.

Vehicles also benefit from over-the-air firmware updates, helping to keep software and vehicle systems current throughout ownership.

Hassle-Free Charging

Whether embarking on daily commutes or longer road trips, VinFast charging options include Level 2 AC Charging and Level 3 DC Fast Charging, which gets you from 10% to 70% charge in just 31 minutes.

The VinFast App – Connected Ownership

The VinFast app serves as a comprehensive hub for maintenance, charging and connected vehicle ownership.

From 24/7 maintenance support and trip planning tools to remote charging management and in-app payments, the app helps make every journey more convenient.

Roadside Assistance for VinFast Owners

Al Tayer Motors offers comprehensive VinFast roadside assistance, designed to provide peace of mind throughout the manufacturer’s warranty period. The service covers eligible roadside emergencies, with operators available around the clock to support customers when assistance is required.

Call us now: 04 402 0703

Toll-Free Number: 800 38426

Email: info.me@vinfastauto.com

EV Aftersales Support at Al Tayer Motors

From scheduled maintenance and warranty support to software updates and roadside assistance, Al Tayer Motors is committed to providing a complete EV after sales service experience for VinFast owners in the UAE.

Customers can contact our team for assistance with servicing, ownership support and warranty enquiries throughout the life of their vehicle.

Contact Al Tayer Motors


FAQ

What does the VinFast warranty include?

VinFast offers a 10-year, 200,000 km limited vehicle warranty together with a 10-year unlimited-kilometre battery warranty under standard use. Please refer to your warranty documentation for full terms and conditions.

Does Al Tayer Motors provide VinFast service in the UAE?

Yes. Al Tayer Motors provides professional VinFast service, maintenance and ownership support through its authorised aftersales network.

What can I do with the VinFast app?

The VinFast app allows owners to access maintenance support, charging management, trip planning, remote vehicle functions and connected ownership features.

Is roadside assistance available for VinFast owners?

Yes. VinFast roadside assistance is available throughout the manufacturer's warranty period, subject to the applicable terms and conditions.